This page is for people who own a traffic plan or event plan and wait on a municipality. It explains who starts a review, what Comments shows for you, when the plan locks, and how you send it back after feedback.
When you need this
Use it when the municipality reviews inside Traffic Chart: statuses, map comments, and a dossier.
You do not need it if they only want a Copy link view or an emailed PDF. Follow whatever process they publish. Share links: Create, organise, and share traffic plans. Event PDFs: Export an event plan.
You cannot start the first in-app review. The municipality does.
Comments is that review panel. On an event plan it sits in the right-hand strip next to Objects, Areas, and Lines & Routes. It is not a sticky-note pad. There is no separate Texts-style notes tab for review. Every status string and comment tool: Comments and review status.
How the first review starts
- Finish the drawing. Save.
- Give the municipality a way to open the plan (their procedure, or Copy shareable link).
- They click Start review session.
- The plan locks. You see the Submitted card below.
Until they start that session, a municipality that can give feedback in Traffic Chart shows Ready to submit?. Draw your plan and submit it following the municipality's procedure. Use Copy shareable link or Export plan, depending on whether they request a link or PDF. Toast after a copy: Link copied to clipboard.
If the municipality does not give feedback directly in Traffic Chart, the title is Submit your plan to the municipality. You can draw your plan as usual, then create a PDF export and submit it following their normal procedure.
Being able to draw, free use in a participating municipality, and receiving municipal feedback in Traffic Chart are separate questions. Sharing a link does not by itself submit a permit application or start an in-app review.
The first Send review request is not yours to click. If you try anyway, the app can answer: Initial review requests are currently started by the municipality. Submit your plan through the municipality procedure first.
Event plans: objects first
Event review routing uses placed event objects only. Areas, lines, and text do not count.
If Comments says Place event objects to start a review, the body is Add at least one event object so we can find the right municipality. Event areas, lines, and text do not count for review routing yet. Click Place event objects, put at least one object on the real site, then return.
Without that, the municipality cannot attach the plan to their area.
Traffic plans use the same idea with Place traffic objects to start a review / Place traffic objects.
The Review status card (what you see)
Open Comments. The heading is Review status. Use Refresh (or Refreshing) if the card looks stale.
When a session is live, the card title and body depend on the status. These are the owner strings — the ones you see on your own plan.
Submitted
- Title: In review by municipality
- Body: Your plan is locked while the reviewer looks at it. We will notify you when they respond.
- Stage line, for example Currently with Events department or Currently with Traffic expert
- Time line, for example Submitted 12 Aug 2026, 09:14
You are waiting. You cannot edit.
A colleague who can open the plan but is not the reviewer sees In review — This plan is being reviewed by the municipality. That is the viewer card, not yours.
Changes requested
- Title: Changes requested
- Body, when feedback has reached you: Update the plan based on the reviewer comments, then submit again.
- Body, when Direct communication is off and Events has not forwarded yet: The traffic expert left feedback. The events department will forward it to you.
- Time line, for example Updated 12 Aug 2026, 16:02
If a Reviewer message is stored, it appears under Reviewer message.
Wait until Events uses Forward feedback to submitter if you still see the traffic-expert-forward sentence. Until then you cannot resend. If you try, the app can say Municipality feedback has not been forwarded to you yet.
Rejected (shown as Review closed)
- Title: Review closed
- Body: The review was closed. The owner can make adjustments before sending a new request.
You can still update and use Send for review. This round is finished. A new request is a new round.
Approved
- Title: Plan approved
- Body: This plan has been approved. Further edits are disabled.
- Time line, for example Approved 13 Aug 2026, 11:05
Header copy can also say This plan is locked because it has been approved. Event plans still use This event plan is locked and cannot be edited. for drawing tools.
Approved plans cannot be resubmitted. The error is This plan is already approved and cannot be resubmitted.
In-app Approved is not a legal permit by itself. The municipality may still have paper, fees, or conditions outside this app.
Cancelled
A review is cancelled when the plan it is about stops existing. Deleting the plan, or deleting the account that owns it, cancels a Submitted review and every step that was still pending or in progress. Steps that were already completed, and decisions already made, stay on the record.
A cancelled review drops off the municipality's dashboard, and review emails no longer link to the plan. A deleted plan cannot be put back into its old review. Create the plan again and use Send for review to start a new round.
Review progress
Under the card, Review progress lists:
- Submitted
- Events department
- Traffic expert
- Outcome: Completed, or Approved, Rejected, or Changes requested when the round has finished, or Cancelled when the plan was deleted mid-review
On many event plans Traffic expert is skipped. Events can finish the review without forwarding.
While the plan is locked
You should also see:
- Currently with Events department or Traffic expert (on Submitted)
- Current review request — Submitter, Plan title, Start date, End date, optional Description, Events department note, Traffic expert note
- Messages from municipality (pins, arrows, rectangles). Closed marks a finished comment. Show on map jumps to it. After you handle a comment you can Close it.
Header save is Plan is locked while under review. Drawing tools stay off. You can still read comments.
Do not Duplicate to dodge the lock. A copy drops the review history. The municipality asked for this version.
You also cannot Move a Personal plan under review into an organization. The plan menu says Under review — move unavailable. Copy is allowed if you need a separate organization version.
Organisers do not get Open dossier. That file is for municipal staff. See Review dossier and copies.
When they ask for changes
- Read Messages from municipality and any Reviewer message.
- When the plan unlocks, edit. Save.
- Open Send for review. Body: Connect your plan to the right municipality or export if none are available.
- Select the municipality reviewer for this plan.
- Choose Municipality.
- Add Message (optional) if you need to explain the update (placeholder Add context for the reviewer).
- Click Send review request (or Sending...). Toast Review request sent.
The plan locks again. You are back on In review by municipality.
If no reviewer can be linked: We could not find a reviewer — Add a traffic object in the right municipality so we can link a reviewer, or export and share manually. Button: Export plan.
Rejected (Review closed) uses the same Send for review path after you edit.
What Approved means
Plan approved means this drawing is accepted in Traffic Chart. Further edits are disabled. Check Comments for the decision; an approval email is not guaranteed.
That lock is intentional: the reviewed file stays stable. Viewers can still open a share link read-only.
If you must change an approved plan, ask the municipality how they want a new version. Do not assume you can unlock it yourself.
What good looks like
- You waited for the municipality to Start review session.
- Event plans have objects on the site, not only zones and labels.
- After Changes requested, you edited the same plan and used Send for review.
- You did not move a plan that is still under review.
- You treated Comments as review, not as a drawing tab.
If something blocks you
| Situation | What to try |
|---|---|
| No Send for review on a new plan | Expected. Wait for the municipality. |
| Place event objects to start a review | Place at least one event object. |
| Plan will not edit | Wait for unlock, confirm you are the owner or assigned editor, then I can’t open or edit a plan |
| The traffic expert left feedback. The events department will forward it to you. | Wait. Events still needs Forward feedback to submitter. |
| Municipality feedback has not been forwarded to you yet | Same as above. |
| Under review — move unavailable | Leave it in Personal, or Copy. |
Email customer@traffic-chart.com only if access looks wrong for your account. Include the plan URL.