Short answers. Each one links to the full article.
Answers on getting started, billing, sharing and your account: Frequently asked questions.
Review
Who starts municipal review?
You cannot start the first in-app review yourself. The municipality typically opens that session with Start review session. The app can say Initial review requests are currently started by the municipality. Submit your plan through the municipality procedure first. After Changes requested, you may resubmit when the UI allows. Many municipalities only want a share link or PDF. Review for organisers.
Does Approved mean a legal permit?
No. In-app Approved is not always a full legal event permit. Extra steps may sit outside the app. The drawing stays locked: This plan is locked because it has been approved.
Can I download the review history?
Municipal reviewers who can open Review dossier can use Summary → More dossier actions → Download dossier as PDF. It includes accessible rounds, decisions, current comments and activity; maps must be exported separately. Review dossier and copies.
Can I edit while under review?
Usually not. Comments shows In review by municipality. Wait until Changes requested, then edit the same plan. You cannot Move a Personal plan under review into an organization (Under review — move unavailable). My plan is locked for review.
Event objects or areas — which one routes review?
In-app review attaches an event plan using placed event objects only. Areas, Lines & Routes, and Add text do not count. If Comments says Place event objects to start a review, click Place event objects and put at least one object on the real site. Zones and labels still help the drawing; they do not pick the municipality. Event plans handbook.
Comments or Add text?
Comments is review: municipality messages, Pin / Arrow / Rectangle, Save comment. Add text is a map note in the sketch stack (or the event Aa tool). It is not a review remark and it does not start a dossier. Comments, review status, and map notes and Drawing and measuring.
Signs, layers, and drawing
How do I place a traffic sign?
Open Traffic Objects → Signs, search or pick from the catalogue, click the map. Working with signs. If placement stops, I can’t place more signs.
What is a combination sign?
A Combination sign is a template board: header, text, icons, Size, and Colour preset. Pick it from Signs, place it, open Details → Edit sign. Set Name — This is how it appears on the material list. Fix Check the sign errors before Save. Share viewers see the finished board, not the editor. Combination signs.
How do I request a missing sign?
At the bottom of Signs, Request Item (24h). Describe the code, country, and what you need. Continue with the closest plate if the works cannot wait. Request a missing sign or object.
Can I keep my own shortlist of signs or objects?
Yes, on Pro and organization accounts. Click the star on a sign or object in Details. It then sits in Favorites, the first group in Signs or Objects, on every plan. The list is yours alone. Favorite signs and Favorite event objects.
What are bulk signs?
Bulk signs repeats one plate along a drawn line. Organization accounts only. Personal accounts still see the tool: Pro feature and You need an organization account to use bulk sign placement. Connected sits plates flush; Separated sits them every Distance metres. The count is the line length divided by that value. Paying for unlimited signs on one plan does not turn it on. Place bulk signs along a line.
Does Auto-save run by itself?
Yes, when Auto-save is on. Hover for Auto-save: saving, Auto-save: unsaved changes, or Auto-save: saved. Manual Save is disabled while auto-save is enabled. Toggle toasts: Auto-save enabled / Auto-save disabled. Title, dates, Paid, and Auto-save.
What does Scale: do?
Scale: (bottom right, default 1.0) sizes signs and sketches on the map. Lower values shrink objects for Detail PDFs. Confirming can reset Detail rectangles: Confirm scale change. Scale cannot be changed while PDF preview is on. Search address, zoom, and Scale.
What is Melvin?
Optional Dutch roadworks overlay. It needs both plan dates (Fill in a date to use this option) and a Netherlands location. Melvin or map layers not showing.
Can I import a walking or cycling route into an event plan?
Yes. Click Import GPX in the left tools and select a .gpx route or track. It becomes an editable Pedestrian Route. Import adds routes, so importing the same file twice creates duplicates. Import a GPX route into an event plan.
What are BGT objects?
Netherlands-only context in Select map. Tick BGT objects, then Configure BGT objects. Zoom in if you see Zoom in further to show BGT objects. Fire hydrants (BGT) has its own zoom warning. BGT does not specify whether a container is underground. Your placed signs remain the plan of record. Map layers and Melvin.
What is GRB (Flanders)?
A Flanders reference basemap in Select map, for Belgian plans. It is not a Dutch overlay and it is not nationwide. If GRB (Flanders) is missing, the plan Country is probably not Belgium. Empty coverage is often location, not a defect.
Event hydrants and NDW?
On an Event Plan, Select map can offer NDW Signs, Fire hydrants (BGT), and TopoRD (Netherlands only). Zoom in for hydrants: Zoom in further to display fire hydrants. Those layers are context, not your event objects. Event map layers and hydrants.
The map will not load
Wait until Opening Map Environment... is gone and tiles are visible. The usual causes of a white map are an old browser, an ad blocker, or GPU / hardware acceleration switched off. On an event plan you may see The map could not be opened with a Try again button. Map will not load or stays blank.
Export
Share link or PDF?
Prefer Sharable link when the other party can open a browser (Accepted by most municipalities). Use Export files / PDF when a file is required (Only recommended when a municipality or 3rd party explicitly asks for this.). You need an export map (traffic) or export area (event). Export and print traffic plans. Failures: Export fails or is blank.
How do I add a legend to a traffic plan PDF?
Open Items → PDF legend on the right strip. Your lines and areas are listed already. Rename them in plain language, then turn on Include legend when you export. The gear opens PDF settings. Sign counts are a separate section in Items; signs print in the Materials list. Traffic plan legend.
Where did Include map and Include materials list go?
The export screen is simpler now. Export files has one button, Continue to export, and every choice is made in the sidebar that follows: Map pages, Include legend, Materials list, and Post instructions. Export and print traffic plans.
How do I make an overview drawing with numbered detail pages?
Draw a Detail map per junction, then one XL map over the whole works. On the XL row, turn on Detail frames and turn on XL maps first. Page 1 of the PDF is then an overview with a numbered box for each detail page. XL maps need a Pro account. Export and print traffic plans.
What is PDF preview?
PDF preview (Off / On) shows paper-relative sizing while you edit. It appears when your account can use XL maps. Turn it On, Draw preview map if needed, then Lock preview map before selecting some objects. Scale cannot be changed while PDF preview is on. Preview is not a substitute for the downloaded PDF. Without Pro: XL maps require a PRO account. PDF preview.
Contact
Email customer@traffic-chart.com. Include workspace name, plan URL, screenshot, and browser: Contact support.