Short answers. Each one links to the full article.
More answers on review, signs, map layers and export: FAQ: drawing, review, and export.
Getting started
What is Traffic Chart?
A browser app to draw traffic plans and event plans on a map, share a link, and export a PDF. Nothing to install. Prefer a current desktop Chrome, Edge, or Firefox. Welcome — how Traffic Chart works.
Traffic plan or event plan?
Traffic Plan — public roads: closures, detours, temporary signs, materials lists, post orders. The sign catalogue follows Country.
Event Plan — the site itself: stages, tents, fencing, zones, walking routes. Event plans do not use the traffic-sign catalogue and do not spend traffic-sign credits.
A festival in a park with road closures on the approach is a classic pair: event plan for the field, traffic plan for the public road. Your first plans.
Personal workspace or organization?
You always have Personal (My traffic plans). An organization is a separate team workspace you join by invitation — there is no Create organization button. Its library is the organization name plus the plan type, for example Acme Events traffic plans.
Plans belong to the workspace you were in when you created them. Switch with Switch workspace in the account menu (your initials and first name). Organizations and members.
Home vs Plans?
Home starts a new plan and shows Continue with a previous plan — recent items for the current workspace only.
Plans is the full library for that workspace. The old “dashboard” is Plans.
If a plan “vanished”, switch workspace, then open Plans. Use the Traffic plans / Event plans tabs. Find your way around and My plan does not appear in the list.
How do folders work?
On Plans, New folder. Type a name in the prompt and confirm. Success: Folder created. Search with Search plans or folders. Empty: No items found. Move a plan with Move to folder (Destination, or No folder). You cannot delete a folder that still has items: Cannot delete folder while it still contains items. Folders, search, and the plans library.
Where is help inside the app?
In the editor sidebar: Help (Watch tutorial video, Browse the FAQ, Email support, Report bug) and a separate Report bug row. How to? is the four-minute video; it is hidden on a share / read-only view. Home footer: Customer support, FAQ, How-to, Status. Help inside the app.
Signed-in personal and organization customers can also use Chat or Help → Ask our AI assistant when chat is enabled. It answers from the knowledge base first, and you can ask for a person. No paid plan or separate beta is needed. If chat is missing or unavailable, use Email support. Contact support.
Billing and checkout
Are event plans free?
Event plans do not use traffic-sign credits. The workspace still needs Event plans turned on. If the Event plans tab says Not enabled for Personal. (or Not enabled for Acme Events.), ask an administrator.
How many free traffic signs do I get?
Outside participating municipalities, unpaid traffic plans allow a limited number of signs that count (currently 5). Inside a participating municipality, eligible personal accounts can place unlimited signs without paying for that placement. Full rules: Billing, free use, and credits.
What does paying unlock?
Unlimited signs on that traffic plan. Not Bulk signs, XL, Materials Excel, Displace sign stack, or PDF preview. Those are account permissions. Feature not available for my account.
Where is the price?
In the app at checkout only — the payment dialog and Stripe. Amounts can depend on country and currency. Do not rely on old website copy.
Personal checkout or organization billing?
They are different tills.
Personal: when placement is blocked you Spend credit, or choose billing country and Billing postal / ZIP code, then Pay now. Stripe unlocks that plan (often a Paid badge).
Organization: credits in the dialog are the workspace pool. Members spend credits that are already there. They cannot buy packages: Only an organization owner, administrator, or billing account holder can purchase credits. Ask them to add credits to this workspace. An owner who is not the assigned editor cannot check out on a colleague’s plan. Reassign the editor, or pay from a plan they can edit.
When billing runs through the organization, Owners and Administrators open Billing (Billing and credits), save Billing identity, then Choose a package and Continue to checkout. Members do not see that page. Billing, free use, and credits and Organization billing.
I paid but nothing changed
Do not pay twice. Stay on Payment status. Payment succeeded but plan not unlocked.
What is the Payment status page?
After Stripe you land on Payment status. Confirming your payment means wait. Payment successful → Open traffic plan. Payment received, confirmation pending — do not pay again. Payment failed → Return and try again. Payment status after checkout.
Why is Excel a Pro feature?
Download Excel / Materials Excel shows a Pro badge and This is a pro feature. You also need a saved, logged-in plan (Log in and save the plan before exporting Excel.) and an export map (Create an export map first.). Paying for unlimited signs on one plan does not unlock Excel. The Materials list PDF still works when offered. Export and print traffic plans.
Access, sharing, and invitations
Why can I open a plan but not edit it?
In an organization, seeing is not editing. Everyone with access can Open the plan. Only the assigned editor can change, duplicate, or delete it. The row can read Editor: Sam Rivera. Everyone else gets Plan is read-only. Owners and administrators use Assign editor. If the editor’s membership is suspended, nobody can edit until someone reassigns it.
A share link is always read-only. Review can lock the header. I can’t open or edit a plan.
Move or Copy to an organization?
From Personal, Move to organization. Dialog: Move “Demo traffic plan” to an organization. How should it go? Move (recommended) leaves Personal, keeps the same public link. Copy keeps Personal and gives Acme Events a separate plan with a new link. Success: Plan moved to Acme Events / Plan copied to Acme Events. Under review: Under review — move unavailable (copy still allowed). Move, copy, and assign an editor.
Who can open my share link?
Anyone with the full URL can view it read-only, without an account. Copy link on Plans, or Export → Sharable link (RECOMMENDED). It stays current after you Save. Viewers can pan and zoom. They cannot place signs, open How to?, or save.
Treat the URL like a document you would email. Do not post it on public social media. If it spread too widely, email customer@traffic-chart.com. Create, organise, and share traffic plans.
Can someone view my event plan without an account?
Yes. In Plans → Event plans, open the plan's menu and click Copy link. Anyone with the link sees the plan read-only and can click things to see their size. They can export a PDF, including the saved legend, without changing the owner's plan. Share an event plan.
I cannot accept an organization invitation
Use the invited email. The page title is Join Acme Events. If you are on the wrong login: Use the invited account. If the mailbox is not confirmed: Verify your email address. Expired, revoked, or already-used links say This invitation is Expired (or Revoked / Accepted) — ask an owner to Resend. Invitation declined needs a new Invite member. Organization unavailable means the workspace is not active.
Accept invitation does not switch workspace. Open Switch workspace afterwards. I cannot accept an organization invitation.
Why does Switch workspace say Workspace not enabled yet?
Grey rows can read Workspace not enabled yet, Organization unavailable, Organization suspended, Your membership is suspended, or This workspace is not currently available. You cannot open that library until Traffic Chart or an owner reactivates it. Workspace unavailable or not enabled.
What is Activity?
On Members & access, Activity is A plain-language history of changes in this workspace. Example: Sam Rivera invited Alex de Vries as Member. Empty: No activity yet. Filters: Search activity…, All activity, People & access, Plans, Folders, Organization. Organization activity.
Account
How do I verify email or reset a password?
Set up your account and find help. Problems: Email verification and login problems. 2FA and passkeys: Manage your account.
Contact
Email customer@traffic-chart.com. Include workspace name, plan URL, screenshot, and browser: Contact support.