Contact support

Use Chat in the editor when it is available, or email customer@traffic-chart.com.

Signed-in personal and organization customers can use support chat when it is enabled. Open Chat or Help → Ask our AI assistant. The assistant answers from our knowledge base first; ask for a person if you need the team. You do not need to buy a credit to contact support. If chat is missing or cannot connect, use email. Help inside the app.

This page is only what to send so we can act. In-app Help, How to?, and the Home footer are in Help inside the app.

What to include

Include these details in your chat or email:

• Workspace name — Personal, or the organization from Switch workspace (for example Acme Events)
• Plan URL — paste the address bar (https://app.traffic-chart.com/traffic-plans/… or the event-plan equivalent)
• Screenshot — the dialog, lock, blank map, or error, not an empty desktop
• Browser and device — for example Chrome on Windows, or Edge on a laptop
• Account email (send from that mailbox if you can)
• What you clicked, and what you expected

Add only if it applies:

• Approximate date/time and timezone for a payment or a stuck export
• Stripe receipt or last four digits — do not pay a second time while you wait
• Country and sign code for a missing plate
• For review: whether the header says In review by municipality or Plan approved, and whether you are the assigned editor

Before you write

Search this help center. Start with the FAQ.

What good looks like

One email from the account address, with the workspace name, plan URL, screenshot, and browser. Support can match the account without a second checkout.