This page is the product in one sitting: what Traffic Chart is, which plan to open, where your work lives, and what “free” actually means. What it is Traffic Chart is a browser app at app.traffic-chart.com. You draw on a real map, share a live link, and export a PDF when someone needs a file. There is nothing to install. Home after login: Traffic Plan, Event Plan, and recent plans with Home and Plans in the top bar You will spend most of your time in three places: 1. Home — start a new plan, or continue a recent one. 2. Plans — the full library for the workspace you are in. 3. The editor — full-screen map, tools, and sidebar. Those three are easy to mix up. Find your way around is the picture of the top bar. The first time you sign in, First login and onboarding covers Log in, Create your account, and the welcome screens (Creating your account..., Preparing your workspace...). Who it is for Most people here are creating plans: - Event organisers — site layouts, and often the roads that lead there - Contractors and infra teams — temporary traffic measures - Municipalities — drafting plans, and sometimes reviewing submissions If you only review plans for a municipality, skip to Review for organisers or Review for reviewers. The rest of getting started is written for people who draw. Two kinds of plans On Home the heading is What would you like to create? Traffic Plan — public roads: closures, detours, temporary signs, materials lists, post orders for traffic controllers. The sign catalogue follows the Country you set when you create the plan. Wrong country means the wrong signs. You can change the country at the top of Signs in the editor. Event Plan — the site itself: stages, tents, fencing, zones, walking routes, labels. Event plans do not use the traffic-sign catalogue and do not spend traffic-sign credits. A festival in a park with road closures on the approach is a classic pair: event plan for the field, traffic plan for the public road. Share or submit both according to what your municipality asks for. Where your work lives You always have a Personal workspace. That list is private to you. The library title is My traffic plans / My event plans. If your company or municipality uses Traffic Chart as a team, you may also belong to an organization. That is a separate workspace. Plans there are shared with everyone who has access. The library title is the organization name plus the plan type, for example Acme Events traffic plans. Switch with Switch workspace in the account menu (your initials and first name). Personal uses a P badge. Organizations use orange initials. If a workspace row is greyed out, read the reason on that row: This workspace is not currently available., Your membership is suspended, Organization suspended, Workspace not enabled yet, or Organization unavailable. Public share links can still open; the private workspace cannot until that reason is fixed. Workspace unavailable. Creating a Traffic Plan or Event Plan from Home puts the new plan in whichever workspace you last opened. Check Switch workspace before you start if you meant Personal, or meant the team. On Plans, folders keep the library readable (New folder, Search plans or folders). Folders and the library. You cannot create an organization yourself. An owner invites you. After you accept, you still have to Switch workspace — accepting does not move you automatically. See Join an organization. In an organization, seeing a plan is not the same as editing it. Only the assigned editor can change that plan. Organizations and members. Free use, in one minute Event plans — no traffic-sign credits. Your workspace still needs Event plans turned on. If the Event plans tab says Not enabled for Personal. (or Not enabled for Acme Events.), you cannot create one there. Ask an administrator or email customer@traffic-chart.com. Traffic plans — creating the plan is free. Payment is asked when you place signs past the free allowance, not when you click Start planning. - Outside participating (licensed) municipalities you may place a limited number of signs that count (currently 5). Each plate in a stack counts. - Inside a participating municipality, eligible personal accounts can place unlimited signs without paying for that placement. - You can also spend a credit or pay by card to unlock unlimited signs on that traffic plan. Other unpaid plans keep their own limits. Prices are shown in the app at checkout. They can depend on country and currency. Do not rely on old website copy. Paying for unlimited signs on one plan does not automatically unlock Bulk signs, XL maps, materials Excel, Displace sign stack, or PDF preview. Those are account permissions. Billing, free use, and credits and Feature not available for my account. How people usually work 1. Create an account and verify email. 2. Check you are in the right workspace (Personal or your organization). 3. Start a traffic or event plan with a clear name (and dates / country as asked). 4. Find the location on the map and draw. 5. Wait for Save or Auto-save: saved. 6. Share a Sharable link (recommended for municipalities), or export a PDF if a file is required. 7. If your municipality uses in-app review, they typically start that session. You do not send the first one yourself. Browser and device Traffic Chart is map-heavy and builds PDFs in the browser. - Prefer a current desktop Chrome, Edge, or Firefox. - A laptop or desktop is more comfortable than a phone for drawing and export. - Allow downloads if you export PDFs. - A stable network helps map tiles and export finish cleanly. Older browsers and low-memory machines fail export more often. If a PDF fails, stay on the page and see Export fails or is blank. If the map never appears, see Map will not load or stays blank. Support Email customer@traffic-chart.com. Inside a plan, Help in the sidebar offers email, Browse the FAQ and bug reporting. An editable traffic plan also offers Watch tutorial video. In an event plan, use How-to on Home for the video. Home footer: Customer support, FAQ, How-to, Status. Help inside the app and Contact support. What to read next 1. First login and onboarding 2. Set up your account and find help 3. Find your way around 4. Your first plans 5. Folders and the library

🛣️ Traffic plans

Tour of the traffic plan editor

This page names the chrome around a traffic plan map so you can find the next control. It is not Home. Home is Welcome back; this is the editor that opens after Start planning or Open. You need an editable plan: you own it in Personal, or you are the assigned editor in an organization, and review has not locked it. Traffic plan editor with loaded map, Signs catalogue, Export, the Melvin control, and PDF preview Header Select the title or date summary to open Plan details. The full schedule is in that dialog, even when the compact header omits times or the year. Control What it does Title and date summary Opens Plan details . Change the title, Start , End , then choose Apply . Plan status Select the status control before the title for review, editing, locks, integrations and payment when relevant. The same information is in Plan details . Paid Unlimited signs on this traffic plan; it is not a Pro subscription. When another status has priority in the header, check Payment in Plan status . Autosave and its indicator Shows saving, pending changes, saved or failure. Open Save options to change the Auto-save preference. Save Manual save when automatic saving is off, for a new unsaved plan or to retry a failed save. Export Opens How would you like to export your map? Melvin Netherlands roadworks overlay, disabled until the complete schedule is set. Traffic Chart logo Opens Plans for the plan's workspace. On smaller editor screens, open the navigation menu for Export, Melvin where available, workspace, language and navigation actions. Close that full-screen menu to return to the map. Drawing modules in the right-hand strip remain separate. Title, dates, save states and mobile screenshots: Title, dates and saving. Help → Watch tutorial video opens the tutorial. Help inside the app. On a phone, the status control may use icons instead of a full label. Open it for the explanation. An integration link does not itself mean a lock, and a read-only or locked status does not change your permissions when you open the panel. The map Wait until the map is ready (not Opening Map Environment... or Loading geographical data & traffic signs). Pan and zoom the traffic plan map - Pan: drag the background. - Zoom: Zoom in / Zoom out, mouse wheel, or trackpad. - Click to place the current sign, or to finish a drawing. - Selected signs show a small toolbar: Move sign, Displace sign stack, Rotate sign, Duplicate sign, Edit sign, Remove signs. Remove sign appears when a single plate is selected. Keep the works near the centre before you draw export maps so PDF pages frame well. Zoom, scale, and search: Search address, zoom, and scale. Left map tools From the top of the left stack: Tool Purpose Select map Basemap and optional data layers Layers & Objects Your signs, sketches, bulk lines, and GPX Zoom in / Zoom out Map scale Measurement tool Measure line , Measure area , Clear measurement Search address Type in Type to search address , Enter Import GPX , Add line , Add rectangle , Add circle , Add shape , Add text , Select color Drawings and notes Bulk signs Organization accounts; otherwise Pro feature / You need an organization account to use bulk sign placement. Review tools Pin , Arrow , Rectangle — when a review session is active. Draft: What needs to change here? , then Save comment . Comments and review status Deep dives: Map layers and Melvin, Drawing and measuring, Advanced sign placement. Right map chrome Control Purpose Stack signs On / Off Whether a new sign can join an existing pole. Tooltip and accessible name: Enable sign stacking / Disable sign stacking . PDF preview Off / On Paper-scale preview (Pro) Show labels / Hide labels Crew labels on stacks Sign counts Opens Items , where Traffic signs and Post symbols show counts alongside the PDF legend Scale: How large signs and drawings appear (default 1.0 ). Disabled while PDF preview is on: Scale cannot be changed while PDF preview is on. There is no map toggle named “Move sign stacks”. Offset a crowded stack with Displace sign stack on the selected sign — Advanced sign placement. Sidebar Signs catalogue sidebar — Signs and Details tabs The right strip is Traffic Objects, then Posts (when the catalogue has post signs), Items, Comments, Chat (only on accounts where support chat is switched on), Help, and Report bug. Collapse folds the strip. Show Comments opens Comments when that row is not already active. Traffic Objects opens Signs and Details. - Signs — country list, Search traffic signs, categories, Collapse all / Expand all, and Request Item (24h) at the bottom. Request a missing item. - Details — properties of the selected stack. Empty state: No sign selected. Items combines collapsible PDF legend, Traffic signs and Post symbols sections. The gear marked PDF settings reveals the legend's Title, Layout and Show quantities controls. Traffic plan legend and Items. Posts is Post orders: Post items, Posts, Post name (label), Orders. From a post sign in Details you may see Manage post orders? Open post orders. Comments is municipal Review status, not a sticky-note pad. Before a session starts it explains how to submit the plan or asks you to place objects so the municipality can be identified. Comments and review status. Help opens Email support (customer@traffic-chart.com), Browse the FAQ, and Watch tutorial video. With support chat on, it also offers Ask our AI assistant: Help inside the app. Close with Close help. If Traffic Objects is greyed out, the tooltip is one of Plan is approved and locked, Plan is under review, Plan is locked, or Plan is read-only. Address search 1. Click Search address. 2. Type a street, place, or address in Type to search address. 3. Press Enter. 4. The map jumps to that result. Try a fuller address if nothing useful appears. Confirm the plan Country matches the area. Full search, zoom, and Scale:: Search address, zoom, and scale. Read-only You can pan and zoom but not change the plan when: - You opened a Sharable link / Copy link URL, including when you created the plan yourself. Open it from Plans to edit. - You are an organization member who is not the assigned editor. - Plan status shows Locked under Editing. Check Review and Locked by for the reason: a review, external or administrative lock can apply. PDF preview and sketch tools hide in read-only. Owners and administrators still use Assign editor on Plans if the wrong person has the pen. Practical rhythm 1. Set title and dates. 2. Search address, then zoom in. 3. Place signs and sketches. 4. Wait for Auto-save: saved (or Save). 5. Export → Sharable link, or Export files if a PDF is required. What good looks like You recognise the header, left tools, and Signs panel without hunting. The workspace and assigned editor match who should draw. The map is centred on the works. If something blocks you Situation Where to go Expected to edit, cannot I can’t open or edit a plan Wrong library Create, organise, and share traffic plans Sign catalogue Working with signs Missing sign or object Request a missing item Comments / Review status Comments and review status Layers empty Melvin or map layers not showing A new-version message When the app offers Save and refresh, use it to save the editor before reloading, or choose Later to keep working. If saving fails, keep the page open and retry. Save safely before refreshing. Find Charly in the editor Choose Chat with Charly when support chat is available. The introduction card, reply previews and unread badge help you find the conversation. You can mute reply notifications from the card. If chat cannot connect, use email support. Help inside the app. Related articles - Create, organise, and share traffic plans - Auto-save, title, and dates - Search address, zoom, and scale - Comments and review status - Request a missing item - Working with signs - Drawing and measuring - Map layers and Melvin - Export and print traffic plans

💳 Account & billing

Manage your account

Settings is where you keep identity, language, branding, and security in order. Open it from the account menu (your initials and first name) while logged in. The page title is Settings. Settings with Account and Organizations tabs, Profile Information, and Company Logo Scroll Settings: profile, password, and security Settings has two tabs: Account (this page) and Organizations. Team members and invitations live under Organizations. Organizations and members. If you are not in a team, Organizations can look disabled: You are not a member of an organization. Signup and first login: Set up your account and find help and First login and onboarding. Stuck on a verification mail: Email verification and login problems. Work top to bottom. Sections you are not allowed to use are hidden, not greyed out. Profile Information Title: Profile Information. Description: Update your account's profile information and email address. Photo Label: Photo. Select a new photo opens the file picker. A round preview replaces the current image. Remove photo appears once a photo is stored. Name and Email Name and Email are required. If the address is unverified: Your email address is unverified. Then Click here to re-send the verification email. After you click: A new verification link has been sent to your email address. Changing Email means you must verify the new one before invitations and some billing mail will treat it as yours. Organization invites are locked to the invited inbox — Join an organization. Language Language: English, Nederlands, Deutsch, Français. Save. Success: Saved. If the language pack fails to load: We could not switch the application language. Your preference was saved, but the interface will stay in the previous language. Refresh. This help center has English, Dutch, German and US English editions. Choose its language separately from your app language. Credits Shown only on some personal-style accounts. Hidden on purpose for some organisation-role and admin accounts. Title: Credits. Description: Keep track of how many credits are still available for new traffic plans. The large number is the balance; the word is credit or credits. This is your personal pool. Organization credits for Acme Events are not managed here. Spending and buying: Billing, free use, and credits and Pay or spend a credit. Company Logo Shown for organisation-style accounts (and admins). Hidden for a typical personal organiser. Title: Company Logo. Description: Update your company logo. Files must be less than 1MB in size. Company Logo section on the Account settings page 1. Logo — Select A New Logo. Preview Current Logo / New Logo. 2. If the file is too big: The logo must not be larger than 1MB. Pick another file. 3. Company color (background) and Company color (text) — colour pickers used on presentation and exports. 4. Save, or Remove Logo if one is stored. Logos can appear on plan presentation and exports. They do not change who owns Demo traffic plan. Update Password Title: Update Password. Description: Ensure your account is using a long, random password to stay secure. Fields: Current Password, New Password, Confirm Password. Save → Saved. If login still fails after a change, use Forgot your password? on Log in. Passkeys Title: Passkeys. Description: Sign in with your fingerprint, face, or device PIN instead of a password. Browser does not support passkeys The whole section collapses to one sentence: Your browser does not support passkeys. Use Password, and turn on Two Factor Authentication if you can. Try a current desktop Chrome, Edge, or Safari if you expected passkeys to appear. There is no “force enable” control. Browser supports passkeys Heading is either You have not set up any passkeys yet. or You have passkeys enabled. Instructions: When a passkey is set up, you can sign in by verifying your identity with your device using your fingerprint, face, or PIN. No password needed. Add passkey reveals: - Device name — placeholder e.g. MacBook Pro, iPhone 15. The app guesses a name (Windows PC, Mac, iPhone, …). Rename it to something you will recognise. - Register passkey — first Confirm Password (For your security, please confirm your password to continue., field Password, Confirm / Cancel), then the browser passkey prompt. - Cancel closes the add form. Each stored passkey shows the name, Added on 21 August 2026, then Last used 21 August 2026 or Never used. Remove (password confirm again) deletes that device. Errors you may see: - This device is already registered as a passkey. - Passkey registration was cancelled. - Something went wrong registering your passkey. On Log in, Sign in with passkey appears when the browser supports passkeys. To use it, you need a passkey already registered for your account and available on your device. If it fails: Could not sign in with passkey. Please try again or use your password. On a shared computer, do not add a passkey you do not control. Remove it from Settings before you leave. Two Factor Authentication Title: Two Factor Authentication. Description: Add additional security to your account using two factor authentication. Status headings: - You have not enabled two factor authentication. - Finish enabling two factor authentication. - You have enabled two factor authentication. Instructions: When two factor authentication is enabled, you will be prompted for a secure, random token during authentication. You may retrieve this token from your phone's Google Authenticator application. Any TOTP app that can scan a QR code works. Sensitive buttons first open Confirm Password. Enable 1. Enable. Confirm your password. 2. Scan the QR code. Confirming copy: To finish enabling two factor authentication, scan the following QR code using your phone's authenticator application or enter the setup key and provide the generated OTP code. 3. Setup Key: is shown next to the QR if you cannot scan. 4. Field Code — the one-time password from the app. 5. Confirm. Cancel during this finishing step turns 2FA back off. When 2FA is already on and you display the QR again: Two factor authentication is now enabled. Scan the following QR code using your phone's authenticator application or enter the setup key. Recovery codes (do this immediately) As soon as 2FA is on, the page shows: Store these recovery codes in a secure password manager. They can be used to recover access to your account if your two factor authentication device is lost. Under that is a list of one-time codes. Copy them before you close Settings. Store them offline as well as in the password manager. Each code works once. Later: - Show Recovery Codes — password confirm, then the list again (when the list is hidden). - Regenerate Recovery Codes — password confirm, then a new list. Old codes stop working the moment new ones appear. Update the password manager in the same sitting. If you lose the authenticator and all recovery codes, normal two-factor login cannot finish. Contact support from your account email for help. Keep recovery codes private and do not include them in your support message. Do not create a second account. Disable Disable (danger button) with password confirm. Status returns to You have not enabled two factor authentication. At login Browser title Two-factor Confirmation. - Authenticator: Please confirm access to your account by entering the authentication code provided by your authenticator application. Submit Log in. - Use a recovery code switches to Please confirm access to your account by entering one of your emergency recovery codes. Field Recovery Code. - Use an authentication code switches back. If codes are rejected, check the phone clock (time drift) and try the next recovery code. Do not generate new recovery codes from a second device until you can reach Settings. Browser Sessions Title: Browser Sessions. Description: Manage and log out your active sessions on other browsers and devices. Summary: If necessary, you may log out of all of your other browser sessions across all of your devices. Some of your recent sessions are listed below; however, this list may not be exhaustive. If you feel your account has been compromised, you should also update your password. Each row shows platform and browser (or Unknown), the IP address, and either This device or Last active 1 hour ago (the relative time the app prints). Log Out Other Browser Sessions The button opens a modal with the same title Log Out Other Browser Sessions. Body: Please enter your password to confirm you would like to log out of your other browser sessions across all of your devices. Field placeholder: Password. Footer: Cancel, or Log Out Other Browser Sessions again to confirm. Success next to the button: Done. This device stays signed in. Other listed sessions die. Use this after a shared computer, or if you see a platform you do not own. Then Update Password if the account may have been misused. Delete Account Title: Delete Account. Description: Permanently delete your account. Warning: Once your account is deleted, all of its resources and data will be permanently deleted. Before deleting your account, please download any data or information that you wish to retain. Delete Account opens the modal. Title Delete Account. Body: Are you sure you want to delete your account? Once your account is deleted, all of its resources and data will be permanently deleted. Please enter your password to confirm you would like to permanently delete your account. Placeholder Password. Cancel or Delete Account. Export PDFs of Demo traffic plan (and anything else you need) first. Organization-owned plans stay with Acme Events; they are not yours to take home. The last Protected owner cannot dump the team by deleting their login until another owner exists. A locked personal traffic or event plan can also block account deletion. Resolve its lock with the responsible party or contact support first. Deleting your account does not bypass a plan lock. Check why a plan is locked. Security habits that actually help - Turn on Two Factor Authentication, store recovery codes, then add a Passkey on a device you own. - Log Out Other Browser Sessions after a public PC. - Do not register a passkey on a device you will hand back. - If Your browser does not support passkeys., do not assume 2FA is on — enable it separately. - Keep Email verified. Unverified addresses block Accept invitation and some mail. Workspace history for owners and administrators is Activity on the organization, not this Account tab. Organization activity. Related articles - First login and onboarding - Set up your account and find help - Email verification and login problems - Join an organization - Organizations and members - Organization activity - Billing, free use, and credits

🛣️ Traffic plans

Create, organise, and share traffic plans

This page is the traffic plan as a document: create it in the right workspace, keep it findable, save it, and share a live link. Drawing and PDF files have their own articles. Use this when you need a new plan, a folder, a share URL, or a team owner. Skip it if you already have the map open and only need signs, layers, or export. Home, Plans, and the editor Home is / after login (Welcome back, your name). It is not the map. Choose Traffic Plan or Event Plan, or Continue with a previous plan. See all plans opens the library. Plans is the library for the current workspace. The editor is the full-screen map after Start planning or Open. The logo from the editor returns to Plans, not Home. Event plans have their own tab. A “missing” traffic plan is often the wrong tab or the wrong workspace — My plan does not appear in the list. Personal or organization You always have Personal. An organization is a separate team workspace. Check Switch workspace (account menu) before you create anything. New plans from Home go to the workspace you last opened. Personal Organization Library title My traffic plans Acme Events traffic plans (organization name + traffic plans ) Who can open You Everyone with access to that workspace Who can change the plan You Only the assigned editor Creating a plan in an organization makes you the assigned editor. Other members open it read-only until an Owner or Administrator uses Assign editor. Team rules: Organizations and members. If Switch workspace greys out a row, read This workspace is not currently available. (or Workspace not enabled yet, Organization unavailable). Workspace unavailable. Create a traffic plan Open the create-plan form from Home 1. Confirm Switch workspace shows Personal or the organization you meant. 2. On Home, choose Traffic Plan. From Plans, Create plan starts the same form. 3. Set Country (required — this loads the sign catalogue). 4. Enter Plan name (placeholder My Traffic Plan). 5. Set Start * and End *. Each side is Select date plus hh:mm. Start must be before end. 6. Click Start planning. The editor opens on the map. Select the title or date summary to open Plan details, edit the title and Start / End dates and times, then choose Apply. Country loads the sign catalogue. Dates appear on exports, and MELVIN stays disabled until it has them (Fill in a date to use this option). Older plans may show Continue your traffic plan and ask you to finish Country, Plan name, and Duration first (Continue planning). Validation: Select a country., Enter a plan name., Select a start date., Enter a start time., Start date must be before end date, Complete the start date with a time. If create fails: Failed to create project. Please try again. / Could not create project. Success: Project created! Find and organise on Plans Plans library with search, New folder, Create plan, and the plans table Plans lists Name, Status, Updated, Plan period, and Actions. Search with Search plans or folders. Open a plan, or click its name row. Paid on a row means this plan is unlocked for unlimited signs. In an organization, Editor: Sam Rivera (the assigned editor’s name) shows who can change that plan. The ⋮ menu on a plan includes Open, Copy link, Move to folder, Duplicate, Delete, Move to organization (from Personal), and Assign editor (organization Owners and Administrators). Rename on the ⋮ menu is for folders, not plans. Rename a plan from the editor title. Empty list: No items found. Folders, search, breadcrumbs, and every library action: Folders and the library. Folders Open the intended parent folder, then choose New folder. A browser prompt asks for Folder name; the new folder is created where you are. Toast: Folder created. On a plan, use Move to folder and choose a Destination (or No folder). A folder has Rename and Delete; deletion only works when it is empty (Delete this folder? Make sure it is empty first. / Cannot delete folder while it still contains items.). There is no traffic-folder location picker or ordinary folder-move action. Go up one level returns to the parent. How the library works in full: Folders and the library. Move or copy into an organization From Personal, the plan menu Move to organization asks How should it go? Move (Recommended) leaves Personal; the public link stays the same. Copy keeps the plan in Personal and gives the organization a separate plan with a new public link. You cannot move a plan that is in municipality review (Under review — move unavailable); Copy is still allowed. You cannot move an organization plan back to Personal, or from one organization to another. The dialog, folder-move summary, and every toast: Move, copy, and assign editor. Assign an editor On an organization plan, Owners and Administrators open Assign editor. Choose Assigned editor (Choose an editor), then Save assignment. Everyone with workspace access can Open the plan. Only that assigned editor can change, duplicate, or delete it. Other members get Plan is read-only. If the assigned editor is suspended, nobody can edit until someone reassigns the plan. Full dialog and membership-inactive cases: Move, copy, and assign editor. Save The editor's save indicator shows pending changes, saving, saved or failure. Open Save options to change Auto-save, an account preference shared by traffic and event plans. With automatic saving off, use Save. After a failed automatic save, Save is available to retry too. Keep the tab open until Auto-save: saved. If editing is unavailable, open Plan status from the header's status control. Check Editing and Locked by: review state, an external lock and your editing rights are separate facts. Disabled tools can still explain Plan is locked while under review, This plan is locked because it has been approved, or Plan is read-only. Wait for saved before you send a link or start a PDF. Title, dates, and every save toast: Auto-save, title, and dates. Share a live link Each traffic plan has a public address such as https://app.traffic-chart.com/traffic-plans plus the plan’s id. Anyone with that URL can view the map read-only. They do not need an account. 1. On Plans, Copy link. 2. Or in the editor click Export, then copy Sharable link (RECOMMENDED). 3. Send it to a colleague, municipality, or contractor. Sharable link stays up to date after you save. Many municipalities prefer that over a file. Use Export files only when someone asks for PDF or Excel — Export and print traffic plans. Treat the URL like a document you would email. Do not post it on public social media. If a link spread too widely, email customer@traffic-chart.com. Viewers can pan and zoom. They cannot place signs or save. What a public viewer sees: Share a plan and read-only view. What good looks like You are in the intended workspace. The title and dates match the works. Auto-save: saved (or you pressed Save). The people who must see the drawing have the share link, not a stale attachment. If something blocks you Situation Where to go Plan not in Home or Plans My plan does not appear in the list Map will not let you edit I can’t open or edit a plan Sign limit or Paid questions Billing, free use, and credits Need the map chrome Tour of the traffic plan editor Related articles - Find your way around - Folders and the library - Move, copy, and assign editor - Auto-save, title, and dates - Share a plan and read-only view - Workspace unavailable - Organizations and members - Tour of the traffic plan editor - Export and print traffic plans

🚀 Getting started

Set up your account and find help

The app is at app.traffic-chart.com. You need an account to create and own plans. Registration is free. This page is signup, login, and a short pointer to in-app help. The first-run screens after you submit (Creating your account..., Check your inbox) are in First login and account onboarding. Profile photo, logo, 2FA, and passkeys are in Manage your account. Create an account Open app.traffic-chart.com and choose Register, or New here? Create account on the login card. The browser title is Create account. The orange eyebrow is Create account. The heading is Create your account. The top-right chip is Have an account? and jumps back to login. 1. Enter Full name (for example Sam Rivera). 2. Enter Work email. 3. Enter Password. 4. Enter Confirm password. 5. If the checkbox is shown, accept I agree to the Terms of Service and Privacy Policy. 6. Click Create account. The left-hand marketing copy is Create your first traffic or event plan. The note under it is Event plans are completely free. For traffic plans, your first plan is free. The exact sign limit and credits are in Billing, free use, and credits. Already have an account? Under the button: Already registered? Log in here. You might arrive via a marketing “start free” form with Full name and Work email already filled. You still complete password setup and verification as the emails prompt. If the app says an account already exists for that email, use Log in or Forgot your password? instead of registering again. The onboarding screen for that case is An account already exists, with Go to login and Reset password. Verify your email Until your email is verified, parts of the app stay behind that step. After signup you land on Verify your email address. The orange eyebrow is One more step. The body is We sent you an email. Open your inbox and click the verification link to continue. 1. Open the verification message (check spam if it is slow). The verify screen also says Didn't receive it? Check spam or request a new email below. 2. Follow the link. 3. If you need another copy, click Send verification email again. Success: We have sent a new verification email. 4. Change email address opens your profile so you can fix a typo. Sign out leaves this screen. Some accounts are created for you (invite or onboarding): 1. You receive an email to confirm the address. 2. You open a secure link. The heading is Create your password (eyebrow Final step). Body: Your email address is verified. Choose a password to finish setting up your account. 3. Click Save password. You are logged in and can start planning. Expired verification: the heading is This link has expired. Description: Verification links are valid for seven days. Enter the address and click Send a new verification email. Back to login returns to the login card. Full checklist: Email verification and login problems. Log in The login screen heading is Welcome back. The orange eyebrow is Log in. New here? Create account jumps to register. Login card with Email, Password, Log in, and Sign in with passkey The left-hand hero is Create traffic and event plans in minutes. It states that event plans are free and that your first traffic plan can be free. 1. Go to app.traffic-chart.com. If you are not signed in, that is the Log in page. 2. Enter Email and Password. 3. Optionally tick Remember me. 4. Click Log in. 5. If two-factor authentication is on, the heading is Two-factor Confirmation. Enter the current authenticator code (not a screenshot of an old one). Use a recovery code switches to Recovery Code. Use an authentication code switches back. Then Log in. 6. Sign in with passkey appears under or if your browser supports passkeys. Set passkeys up later under Settings. Fail: Could not sign in with passkey. Please try again or use your password. Wrong password or unknown email: These credentials do not match our records. Too many tries: Too many login attempts. Please try again in 60 seconds. (the number is the wait the app prints). Forgot your password? is on the same card. The reset page heading is Forgot your password? (eyebrow Reset password). Description: No problem. Enter your email address and we'll send you a password reset link. Submit Email Password Reset Link. Remember your password? Log in. Open the email, then Reset Password with Confirm Password. Reset and verification links expire — request a fresh one if it is stale. At the bottom of the login card: New to Traffic Chart? Create your account. If you arrived from an organization invitation, sign in with the invited email, then Accept invitation. Join an organization. The first screens after a successful new signup (Creating your account..., Preparing your workspace..., Logging you in..., Check your inbox) are a separate article: First login and account onboarding. Language A language control sits on the login and register pages as well as in the signed-in app. 1. Open Settings, or use Language in the account menu (your initials and first name). 2. Set Language (English, Nederlands, Deutsch, Français). 3. Save. Success: Saved. If the language pack fails to load, the app may keep the previous language while still saving your preference. Refresh and try again. This help center has English, Dutch, German and US English editions. Choose its language separately from your app language. Where to get help in the app Keep this short. The full map of Help, How to?, and the Home footer is Help inside the app. Entry Where What you get Help Traffic editor sidebar Watch tutorial video , Browse the FAQ , Email support , Report bug Help Event editor sidebar Browse the FAQ , Email support , Report bug , plus chat when available How-to Home footer The tutorial video FAQ This help center Quick answers Status Home footer status.traffic-chart.com Email customer@traffic-chart.com A person When you write in, include your account email, plan link if you have one, browser, and what you expected to happen. Common signup problems Problem What to try No verification email Wait a few minutes, check spam, Send verification email again An account already exists Go to login or Reset password This link has expired Send a new verification email Cannot log in after invite Finish Create your password from email first These credentials do not match our records. Check the invited email, then Forgot your password? Could not sign in with passkey. Use Password , then set a new passkey in Settings Invite to an organization Sign in with the invited email , then Accept invitation . Join an organization Full checklist: Email verification and login problems. Next: Find your way around. Find Charly in the editor Choose Chat with Charly when support chat is available. The introduction card, reply previews and unread badge help you find the conversation. You can mute reply notifications from the card. If chat cannot connect, use email support. Help inside the app.

💳 Account & billing

Billing, free use, and credits

Traffic Chart is free to try. Event plans are not billed. Traffic plans start on a free tier; when you need more capacity you unlock that plan with a credit or a card payment — or you draw inside a participating municipality. Prices always appear in the app at checkout. They can depend on country and currency. This page does not list amounts. For the payment dialog and personal payment status, see Pay or spend a credit. For your team's existing credits and billing arrangements, see Organization billing. What is free Creating a traffic plan is free. Payment is asked when you place signs past the free allowance, not when you click Start planning. Event plans do not use credits. They can still be turned off for a workspace. The Event plans tab then reads Not enabled for Personal. (or Not enabled for Acme Events.). Workspace unavailable. Unpaid free-tier traffic plan in the editor (map loaded; no Paid badge) A public share link is view-only. Viewers are not asked to pay. Participating municipalities Some municipalities license Traffic Chart so organisers can draw freely there. - Placement looks up the municipality under the pin. - If the area is participating, eligible personal accounts can place unlimited signs there without paying for that placement. - If not, the free sign limit applies until the plan is unlocked. You can also create a traffic plan outside participating municipalities. The personal payment dialog is titled Continue drawing with 1 credit. It shows the number of participating municipalities, explains the free sign allowance for the municipality under the pin, and offers one credit for unlimited signs in this plan. Organization credit-pool workspaces use their shared balance instead. The title can be Spend 1 credit to create new plan?, with Spend credit and Cancel. Pay or spend a credit. Free sign limit (the 5-sign rule) Outside participating areas, unpaid traffic plans allow a limited number of signs that count toward the cap. That number is currently 5. Count every plate. A stack of three plates is three toward the five, not one pin. Bulk signs can use the whole allowance in one line. The sixth counting sign is when the payment dialog appears. Until then, keep drawing. Organization credit-pool workspaces use their existing shared balance. Read the dialog before choosing Spend credit. If no shared credit is available, ask an owner or administrator to contact Traffic Chart. Duplicating a paid plan starts a new unpaid plan. Demo traffic plan with a Paid badge, duplicated, is a new plan that must be unlocked again. Unlocking a traffic plan (Paid vs organization funding) Paying or spending a credit sets this traffic plan to unlimited signs. Other unpaid plans keep their own limits. A credit unlocks one traffic plan, not every plan on the account. Personal / older accounts: the Paid badge In the personal and older flows you will see a Paid badge on that plan on Home and Plans. That badge means Demo traffic plan has unlimited signs. It is not a Pro licence. It is not organization membership. Home with Paid and Free badges on continue-plan cards Personal workspace When placement is blocked you see the payment dialog. Full walkthrough: Pay or spend a credit. In short: 1. If you have credits — Spend credit. The plan is saved and unlocked. Toast Credit spent. 2. If you have none — Select a country, then Billing postal / ZIP code, then Checkout / Pay now (or Log in & Pay / Register & Pay if you were a guest). 3. Complete Stripe. Payment status confirms the credit and unlocks the plan. Personal credits also appear under Settings → Credits, except for some organisation-role accounts that hide that block on purpose. After you pay Screen Meaning What to do Confirming your payment The return and payment status are being verified; this screen alone does not confirm a charge Wait; keep the tab open Payment successful Plan ready Open traffic plan Payment received, confirmation pending Payment verification is not finished Wait; do not pay again; Check again Payment failed Check the payment outcome before retrying Retry only after confirmed failure; if you have a receipt, see a charge or are unsure, contact support first Plan unavailable Plan missing; credit may remain Check personal Credits or ask the organization owner; contact support Could not apply automatically Payment OK, unlock failed Contact support before paying again See Payment status after checkout, Payment succeeded but plan not unlocked, and the outcome-by-outcome table in Pay or spend a credit. Paying does not unlock every tool Unlimited signs on one plan is not the same as organization/PRO tools: - Bulk signs - Displace sign stack - XL export maps - Materials Excel - PDF preview Those show Pro feature (or similar) when your account cannot use them. Feature not available for my account. Practical tips - Prefer one browser tab for checkout. - Never start a second payment while the first is still processing. - Switch workspace before you pay. A Personal payment does not fund Acme Events traffic plans. - For sign limits while drawing, see I can’t place more signs. Related articles - Pay or spend a credit - Payment status after checkout - Organization billing - Workspace unavailable - I can’t place more signs - Payment succeeded but plan not unlocked

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Billing, free use, and credits