This page fixes a traffic-sign catalogue that does not match the country you meant, or a sign you cannot find.

![Signs catalogue showing The Netherlands (Nederland) at the top of Signs](https://hel1.your-objectstorage.com/traffic-chart-tutorials/helpcenter/en/traffic-plans/signs/01-catalogue.png)

Use it on a **Traffic Plan**. Event plans do not use the traffic-sign catalogue — use a traffic plan for official road signs on public roads. Event objects, hydrants, and **NDW Signs** are a different overlay: [Event map layers and hydrants](/hc/test/articles/event-map-layers).

## Wrong country on the plan

The catalogue follows the plan's **Country**. You set it when you create the plan and you can change it later at the top of **Signs**. A plan shows one national catalogue at a time.

1. On **Home**, choose **Traffic Plan**. The form says country is used to display the correct traffic signs. Set **Country** before **Start planning**. Validation if it is empty: **Select a country.**
2. In the editor, confirm the loaded set. You may see a toast such as **Showing signs for The Netherlands (Nederland) based on traffic plan**.
3. Open **Traffic Objects** → **Signs**. The country name at the top of **Signs** must match the road authority (Netherlands for Utrecht, Belgium for a Flanders road, and so on).
4. If the plan was created under the wrong country, click the country name at the top of **Signs** and pick the right one. The catalogue reloads straight away and the choice is saved with the plan.
5. Signs already on the map stay as they are. Remove the ones from the wrong catalogue and place them again from the correct one.

**Duplicate** copies the country with the plan. Changing the title does not change **Country**.

Dates do not change the catalogue. They do matter for layers such as Melvin (**Fill in a date to use this option**).

Older plans that never got a country may show **Continue your traffic plan**. Finish **Country**, **Plan name**, and **Duration**, then **Continue planning**. Warning on that screen: **Please complete the required fields before continuing**. Body: **To proceed, you must select a country (used to display the correct traffic signs) and provide both a start and end date for your traffic plan.**

The same **Country** decides where an empty plan opens. A new plan with nothing on it opens zoomed out over its country, so a plan created for Belgium starts over Belgium. Once the plan has content, it opens on that content instead.

Starting views exist for the twelve supported countries: the Netherlands, Belgium, Germany, France, Austria, Switzerland, the Czech Republic, Finland, the United Kingdom, the United States, Canada, and South Africa. If an empty plan opens over the wrong country, the plan's **Country** is wrong, and the sign catalogue will be too.

## Sign not in the catalogue

1. Open **Signs**.
2. Search by **code** and by description in **Search traffic signs**.
3. Expand categories. Use **Expand all** / **Collapse all** if the list is long. English groups typically include **Most used**, **Speed**, **Priority**, **Road Closure**, **Mandatory Direction**, **Parking & Stopping**, **Commands & Prohibitions**, **Traffic Regulations**, **Built-up Area**, **Warning**, **Direction**, **Information**, **Waterways**, **Custom**, **Subsigns**, **Roadwork**, **Symbols**, **Pedestrians / School**, **Emission zones**, **Events**.
4. Empty search: **No signs found**. Clear the field or try a shorter code.
5. Combination / composite templates appear only where they are configured for that country. Open a placed template with **Edit sign**. Title: **Combination sign**. [Combination signs](/hc/test/articles/combination-signs).
6. If the item is still missing, use **Request Item (24h)** at the bottom of the **Signs** panel. [Request a missing sign or object](/hc/test/articles/request-a-missing-item). Or email [customer@traffic-chart.com](mailto:customer@traffic-chart.com) with the sign code and country.

A greyed **Bulk signs** or **Displace sign stack** control is an account permission, not a missing plate. **Bulk signs** tooltip: **Pro feature** / **You need an organization account to use bulk sign placement.** **Displace sign stack** tooltip: **Pro feature** / **You need a PRO account to displace traffic signs.** [Feature not available for my account](/hc/test/articles/feature-not-available).

## Catalogue failed to load

If **Signs** stays empty after a wait, look for **Could not load traffic signs**. Refresh the tab. If the map is also white, fix the basemap first: [Map will not load or stays blank](/hc/test/articles/map-will-not-load). **Could not load global data** is the same family — retry, then write support with the plan URL.

## What good looks like

**Signs** lists the national set for the plan’s **Country**. The toast named the country you meant. Search finds the code you expect, or **Request Item (24h)** is on its way.

## Next click

| You see | Do this |
|---------|---------|
| **Showing signs for The Netherlands (Nederland) based on traffic plan** | Confirm that is the road authority. If not, pick the right country at the top of **Signs**. |
| **No signs found** | Clear **Search traffic signs**, or try the code without spaces. |
| **Could not load traffic signs** | Refresh. If the map is white, [Map will not load or stays blank](/hc/test/articles/map-will-not-load). |
| **Please select a road type** | Open **Details** and pick a road type so **Sign text** can fill. |
| A plate exists in real life but not in **Signs** | **Request Item (24h)** |
| **Pro feature** on **Bulk signs** | Wrong diagnosis — that is an account gate, not a missing sign. |

## If it still fails

Include country and sign code when you write support. Placement how-to: [Working with signs](/hc/test/articles/working-with-signs). Create flow: [Your first plans](/hc/test/articles/your-first-plans). [Contact support](/hc/test/articles/contact-support).