Short answers. Each one links to the full article.

More answers on review, signs, map layers and export: [FAQ: drawing, review, and export](/hc/test/articles/faq-drawing-review-and-export-us).

## Getting started

### What is Traffic Chart?

A browser app to draw **traffic plans** and **event plans** on a map, share a link, and export a PDF. Nothing to install. Prefer a current desktop Chrome, Edge, or Firefox. [Welcome — how Traffic Chart works](/hc/test/articles/welcome-and-how-it-works-us).

### Traffic plan or event plan?

**Traffic Plan** — public roads: closures, detours, temporary signs, materials lists, post orders. The sign catalog follows **Country**.

**Event Plan** — the site itself: stages, tents, fencing, zones, walking routes. Event plans do not use the traffic-sign catalog and do not spend traffic-sign credits.

A festival in a park with road closures on the approach is a classic pair: event plan for the field, traffic plan for the public road. [Your first plans](/hc/test/articles/your-first-plans-us).

### Personal workspace or organization?

You always have **Personal** (**My traffic plans**). An **organization** is a separate team workspace you join by invitation — there is no **Create organization** button. Its library is the organization name plus the plan type, for example **Acme Events traffic plans**.

Plans belong to the workspace you were in when you created them. Switch with **Switch workspace** in the account menu (your initials and first name). [Organizations and members](/hc/test/articles/organizations-and-members-us).

### Home vs Plans?

**Home** starts a new plan and shows **Continue with a previous plan** — recent items for the **current** workspace only.

**Plans** is the full library for that workspace. The old “dashboard” is **Plans**.

If a plan “vanished”, switch workspace, then open **Plans**. Use the **Traffic plans** / **Event plans** tabs. [Find your way around](/hc/test/articles/find-your-way-us) and [My plan does not appear in the list](/hc/test/articles/plan-not-in-list-us).

### How do folders work?

On **Plans**, **New folder**. Type a name in the prompt and confirm. Success: **Folder created**. Search with **Search plans or folders**. Empty: **No items found.** Move a plan with **Move to folder** (**Destination**, or **No folder**). You cannot delete a folder that still has items: **Cannot delete folder while it still contains items.** [Folders, search, and the plans library](/hc/test/articles/folders-and-the-library-us).

### Where is help inside the app?

In the editor sidebar: **Help** (**Watch tutorial video**, **Browse the FAQ**, **Email support**, **Report bug**) and a separate **Report bug** row. **How to?** is the four-minute video; it is hidden on a share / read-only view. **Home** footer: **Customer support**, **FAQ**, **How-to**, **Status**. [Help inside the app](/hc/test/articles/in-app-help-us).

Signed-in personal and organization customers can also use **Chat** or **Help** → **Ask our AI assistant** when chat is enabled. It answers from the knowledge base first, and you can ask for a person. No paid plan or separate beta is needed. If chat is missing or unavailable, use **Email support**. [Contact support](/hc/test/articles/contact-support-us).

## Billing and checkout

### Are event plans free?

Event plans do not use traffic-sign credits. The workspace still needs Event plans turned on. If the **Event plans** tab says **Not enabled for Personal.** (or **Not enabled for Acme Events.**), ask an administrator.

### How many free traffic signs do I get?

Outside participating municipalities, unpaid traffic plans allow a limited number of signs that count (currently **5**). Inside a participating municipality, eligible personal accounts can place unlimited signs without paying for that placement. Participating municipalities currently exist only in the Netherlands. Full rules: [Billing, free use, and credits](/hc/test/articles/billing-free-use-and-credits-us).

### What does paying unlock?

Unlimited signs on **that** traffic plan. Not **Bulk signs**, **XL**, **Materials Excel**, **Displace sign stack**, or **PDF preview**. Those are account permissions. [Feature not available for my account](/hc/test/articles/feature-not-available-us).

### Where is the price?

In the app at checkout only — the payment dialog and Stripe. Amounts can depend on country and currency. Do not rely on old website copy.

### Personal checkout or organization billing?

They are different tills.

**Personal:** when placement is blocked you **Spend credit**, or choose billing country and **Billing postal / ZIP code**, then **Pay now**. Stripe unlocks **that** plan (often a **Paid** badge).

**Organization:** credits in the dialog are the **workspace pool**. Members spend credits that are already there. They cannot buy packages: **Only an organization owner, administrator, or billing account holder can purchase credits. Ask them to add credits to this workspace.** An owner who is not the **assigned editor** cannot check out on a colleague’s plan. Reassign the editor, or pay from a plan they can edit.

When billing runs through the organization, Owners and Administrators open **Billing** (**Billing and credits**), save **Billing identity**, then **Choose a package** and **Continue to checkout**. Members do not see that page. [Billing, free use, and credits](/hc/test/articles/billing-free-use-and-credits-us) and [Organization billing](/hc/test/articles/organization-billing-us).

### I paid but nothing changed

Do **not** pay twice. Stay on **Payment status**. [Payment succeeded but plan not unlocked](/hc/test/articles/payment-succeeded-plan-not-unlocked-us).

### What is the Payment status page?

After Stripe you land on **Payment status**. **Confirming your payment** means wait. **Payment successful** → **Open traffic plan**. **Payment received, confirmation pending** — do not pay again. **Payment failed** → **Return and try again**. [Payment status after checkout](/hc/test/articles/payment-status-after-checkout-us).

### Why is Excel a Pro feature?

**Download Excel** / **Materials Excel** shows a **Pro** badge and **This is a pro feature.** You also need a saved, logged-in plan (**Log in and save the plan before exporting Excel.**) and an export map (**Create an export map first.**). Paying for unlimited signs on one plan does not unlock Excel. The **Materials list** PDF still works when offered. [Export and print traffic plans](/hc/test/articles/export-and-print-us).

## Access, sharing, and invitations

### Why can I open a plan but not edit it?

In an organization, seeing is not editing. Everyone with access can **Open** the plan. Only the **assigned editor** can change, duplicate, or delete it. The row can read **Editor: Sam Rivera**. Everyone else gets **Plan is read-only**. Owners and administrators use **Assign editor**. If the editor’s membership is suspended, nobody can edit until someone reassigns it.

A **share link** is always read-only. Review can lock the header. [I can’t open or edit a plan](/hc/test/articles/cannot-edit-plan-us).

### Move or Copy to an organization?

From **Personal**, **Move to organization**. Dialog: **Move “Demo traffic plan” to an organization**. **How should it go?** **Move** (recommended) leaves **Personal**, keeps the same public link. **Copy** keeps Personal and gives **Acme Events** a separate plan with a new link. Success: **Plan moved to Acme Events** / **Plan copied to Acme Events**. Under review: **Under review — move unavailable** (copy still allowed). [Move, copy, and assign an editor](/hc/test/articles/move-copy-and-assign-editor-us).

### Who can open my share link?

Anyone with the full URL can view it **read-only**, without an account. **Copy link** on **Plans**, or **Export** → **Sharable link** (**RECOMMENDED**). It stays current after you **Save**. Viewers can pan and zoom. They cannot place signs, open **How to?**, or save.

Treat the URL like a document you would email. Do not post it on public social media. If it spread too widely, email [customer@traffic-chart.com](mailto:customer@traffic-chart.com). [Create, organize, and share traffic plans](/hc/test/articles/create-organise-and-share-us).

### Can someone view my event plan without an account?

Yes. In **Plans** → **Event plans**, open the plan's menu and click **Copy link**. Anyone with the link sees the plan read-only and can click things to see their size. They can export a PDF, including the saved legend, without changing the owner's plan. [Share an event plan](/hc/test/articles/share-event-plan-us).

### I cannot accept an organization invitation

Use **the invited email**. The page title is **Join Acme Events**. If you are on the wrong login: **Use the invited account**. If the mailbox is not confirmed: **Verify your email address**. Expired, revoked, or already-used links say **This invitation is Expired** (or **Revoked** / **Accepted**) — ask an owner to **Resend**. **Invitation declined** needs a new **Invite member**. **Organization unavailable** means the workspace is not active.

**Accept invitation** does not switch workspace. Open **Switch workspace** afterwards. [I cannot accept an organization invitation](/hc/test/articles/organization-invite-problems-us).

### Why does Switch workspace say Workspace not enabled yet?

Gray rows can read **Workspace not enabled yet**, **Organization unavailable**, **Organization suspended**, **Your membership is suspended**, or **This workspace is not currently available.** You cannot open that library until Traffic Chart or an owner reactivates it. [Workspace unavailable or not enabled](/hc/test/articles/workspace-unavailable-us).

### What is Activity?

On **Members & access**, **Activity** is **A plain-language history of changes in this workspace.** Example: **Sam Rivera invited Alex de Vries as Member.** Empty: **No activity yet**. Filters: **Search activity…**, **All activity**, **People & access**, **Plans**, **Folders**, **Organization**. [Organization activity](/hc/test/articles/organization-activity-us).

## Account

### How do I verify email or reset a password?

[Set up your account and find help](/hc/test/articles/account-setup-and-help-us). Problems: [Email verification and login problems](/hc/test/articles/email-verification-login-us). 2FA and passkeys: [Manage your account](/hc/test/articles/manage-your-account-us).

## Contact

Email [customer@traffic-chart.com](mailto:customer@traffic-chart.com). Include workspace name, plan URL, screenshot, and browser: [Contact support](/hc/test/articles/contact-support-us).