Short answers. Each one links to the full article. Answers on getting started, billing, sharing and your account: [Frequently asked questions](/hc/test/articles/faq-us). ## Review ### Who starts municipal review? You cannot start the first in-app review yourself. The municipality typically opens that session with **Start review session**. The app can say **Initial review requests are currently started by the municipality. Submit your plan through the municipality procedure first.** After **Changes requested**, you may resubmit when the UI allows. Many municipalities only want a share link or PDF. [Review for organizers](/hc/test/articles/review-for-organisers-us). ### Does **Approved** mean a legal permit? No. In-app **Approved** is not always a full legal event permit. Extra steps may sit outside the app. The drawing stays locked: **This plan is locked because it has been approved**. ### Can I download the review history? Municipal reviewers who can open **Review dossier** can use **Summary** → **More dossier actions** → **Download dossier as PDF**. It includes accessible rounds, decisions, current comments and activity; maps must be exported separately. [Review dossier and copies](/hc/test/articles/review-dossier-and-copies-us). ### Can I edit while under review? Usually not. **Comments** shows **In review by municipality**. Wait until **Changes requested**, then edit the **same** plan. You cannot **Move** a Personal plan under review into an organization (**Under review — move unavailable**). [My plan is locked for review](/hc/test/articles/plan-locked-for-review-us). ### Event objects or areas — which one routes review? In-app review attaches an **event plan** using **placed event objects only**. **Areas**, **Lines & Routes**, and **Add text** do not count. If **Comments** says **Place event objects to start a review**, click **Place event objects** and put at least one object on the real site. Zones and labels still help the drawing; they do not pick the municipality. [Event plans handbook](/hc/test/articles/event-plans-handbook-us). ### Comments or Add text? **Comments** is review: municipality messages, **Pin** / **Arrow** / **Rectangle**, **Save comment**. **Add text** is a map note in the sketch stack (or the event **Aa** tool). It is not a review remark and it does not start a dossier. [Comments, review status, and map notes](/hc/test/articles/comments-and-review-status-us) and [Drawing and measuring](/hc/test/articles/drawing-and-measuring-us). ## Signs, layers, and drawing ### How do I place a traffic sign? Open **Traffic Objects** → **Signs**, search or pick from the catalog, click the map. [Working with signs](/hc/test/articles/working-with-signs-us). If placement stops, [I can’t place more signs](/hc/test/articles/cannot-place-more-signs-us). ### What is a combination sign? A **Combination sign** is a template board: header, text, icons, **Size**, and **Colour preset**. Pick it from **Signs**, place it, open **Details** → **Edit sign**. Set **Name** — **This is how it appears on the material list.** Fix **Check the sign** errors before **Save**. Share viewers see the finished board, not the editor. [Combination signs](/hc/test/articles/combination-signs-us). ### How do I request a missing sign? At the bottom of **Signs**, **Request Item (24h)**. Describe the code, country, and what you need. Continue with the closest plate if the works cannot wait. [Request a missing sign or object](/hc/test/articles/request-a-missing-item-us). ### Can I keep my own shortlist of signs or objects? Yes, on Pro and organization accounts. Click the star on a sign or object in **Details**. It then sits in **Favorites**, the first group in **Signs** or **Objects**, on every plan. The list is yours alone. [Favorite signs](/hc/test/articles/favorite-signs-us) and [Favorite event objects](/hc/test/articles/event-object-favorites-us). ### What are bulk signs? **Bulk signs** repeats one plate along a drawn line. Organization accounts only. Personal accounts still see the tool: **Pro feature** and **You need an organization account to use bulk sign placement.** **Connected** sits plates flush; **Separated** sits them every **Distance** meters. The count is the line length divided by that value. Paying for unlimited signs on one plan does not turn it on. [Place bulk signs along a line](/hc/test/articles/bulk-signs-us). ### Does Auto-save run by itself? Yes, when **Auto-save** is on. Hover for **Auto-save: saving**, **Auto-save: unsaved changes**, or **Auto-save: saved**. Manual **Save** is disabled while **auto-save is enabled**. Toggle toasts: **Auto-save enabled** / **Auto-save disabled**. [Title, dates, Paid, and Auto-save](/hc/test/articles/auto-save-title-and-dates-us). ### What does Scale: do? **Scale:** (bottom right, default **1.0**) sizes signs and sketches on the map. Lower values shrink objects for **Detail** PDFs. Confirming can reset **Detail** rectangles: **Confirm scale change**. **Scale cannot be changed while PDF preview is on.** [Search address, zoom, and Scale](/hc/test/articles/search-address-zoom-and-scale-us). ### What is Melvin? Optional Dutch roadwork overlay. It needs both plan dates (**Fill in a date to use this option**) and a Netherlands location. [Melvin or map layers not showing](/hc/test/articles/melvin-layers-not-showing-us). ### Can I import a walking or cycling route into an event plan? Yes. Click **Import GPX** in the left tools and select a `.gpx` route or track. It becomes an editable **Pedestrian Route**. Import adds routes, so importing the same file twice creates duplicates. [Import a GPX route into an event plan](/hc/test/articles/import-gpx-event-route-us). ### What are BGT objects? Netherlands-only context in **Select map**. Check **BGT objects**, then **Configure BGT objects**. Zoom in if you see **Zoom in further to show BGT objects.** **Fire hydrants (BGT)** has its own zoom warning. **BGT does not specify whether a container is underground.** Your placed signs remain the plan of record. [Map layers and Melvin](/hc/test/articles/map-layers-and-melvin-us). ### What is GRB (Flanders)? A Flanders reference **basemap** in **Select map**, for Belgian plans. It is not a Dutch overlay and it is not nationwide. If **GRB (Flanders)** is missing, the plan **Country** is probably not Belgium. Empty coverage is often location, not a defect. ### Event hydrants and NDW? On an **Event Plan**, **Select map** can offer **NDW Signs**, **Fire hydrants (BGT)**, and **TopoRD (Netherlands only)**. Zoom in for hydrants: **Zoom in further to display fire hydrants.** Those layers are context, not your event objects. [Event map layers and hydrants](/hc/test/articles/event-map-layers-us). ### The map will not load Wait until **Opening Map Environment...** is gone and tiles are visible. The usual causes of a white map are an old browser, an ad blocker, or GPU / hardware acceleration switched off. On an event plan you may see **The map could not be opened** with a **Try again** button. [Map will not load or stays blank](/hc/test/articles/map-will-not-load-us). ## Export ### Share link or PDF? Prefer **Sharable link** when the other party can open a browser (**Accepted by most municipalities**). Use **Export files** / PDF when a file is required (**Only recommended when a municipality or 3rd party explicitly asks for this.**). You need an **export map** (traffic) or **export area** (event). [Export and print traffic plans](/hc/test/articles/export-and-print-us). Failures: [Export fails or is blank](/hc/test/articles/export-fails-us). ### How do I add a legend to a traffic plan PDF? Open **Items** → **PDF legend** on the right strip. Your lines and areas are listed already. Rename them in plain language, then turn on **Include legend** when you export. The gear opens **PDF settings**. Sign counts are a separate section in **Items**; signs print in the **Materials list**. [Traffic plan legend](/hc/test/articles/traffic-plan-legend-us). ### Where did Include map and Include materials list go? The export screen is simpler now. **Export files** has one button, **Continue to export**, and every choice is made in the sidebar that follows: **Map pages**, **Include legend**, **Materials list**, and **Post instructions**. [Export and print traffic plans](/hc/test/articles/export-and-print-us). ### How do I make an overview drawing with numbered detail pages? Draw a **Detail** map per intersection, then one **XL** map over the whole works. On the XL row, turn on **Detail frames** and turn on **XL maps first**. Page 1 of the PDF is then an overview with a numbered box for each detail page. XL maps need a Pro account. [Export and print traffic plans](/hc/test/articles/export-and-print-us). ### What is PDF preview? **PDF preview** (**Off** / **On**) shows paper-relative sizing while you edit. It appears when your account can use **XL** maps. Turn it **On**, **Draw preview map** if needed, then **Lock preview map** before selecting some objects. **Scale cannot be changed while PDF preview is on.** Preview is not a substitute for the downloaded PDF. Without Pro: **XL maps require a PRO account.** [PDF preview](/hc/test/articles/pdf-preview-us). ## Contact Email [customer@traffic-chart.com](mailto:customer@traffic-chart.com). Include workspace name, plan URL, screenshot, and browser: [Contact support](/hc/test/articles/contact-support-us).